Ordering and delivery
Ordering and Delivery – Simple, Fast, and Hassle-Free
At Evelyn Vancouver, we’ve made your shopping experience as smooth and enjoyable as possible.
Once you find a product you love, simply select your preferred colour and/or size, then click “Add to Cart.”
You can continue shopping or review your cart anytime by clicking the cart icon at the top right corner.
Please note: Adding an item to your cart does not reserve it.
🛒 Placing Your Order
When you’re ready to complete your purchase, click the cart icon and review your items.
Adjust quantities if needed, then click “Proceed to Checkout.”
Enter your shipping and payment details on one secure page for your convenience.
⚠️ Important: Once your order is placed, it cannot be changed.
We begin processing immediately to ensure fast dispatch and delivery.
🚚 Shipping – Always Free with Tracking
Evelyn Vancouver offers free shipping on all orders across Canada.
Every order includes tracking, so you can follow your parcel’s journey from dispatch to delivery.
A tracking link will be sent to your email once your order ships.
Please allow some time for tracking information to update after dispatch.
⏱️ Delivery Times
We strive to process all weekday orders placed before 3:00 PM (EST) on the same day.
Most items are shipped directly from our suppliers, with an average delivery time of 5–15 business days.
Please note that delivery times may vary depending on your location, seasonal demand (e.g., holidays), or external factors such as customs clearance or courier delays.
While most parcels arrive within the estimated timeframe, delivery can occasionally take up to 20–25 business days.
❤️ Customer Service – We’re Here for You
Your satisfaction is our top priority.
For any questions about your order, please visit our FAQ page.
If you can’t find the answer, feel free to email us at support@evelynvancouver.com.
Our team will be happy to help and ensure your shopping experience is smooth from start to finish.
📦 Undeliverable or Refused Deliveries
If a parcel is refused or remains uncollected and is returned to us,
we reserve the right to deduct $20 CAD from your refund to cover return shipping and handling costs.
🔁 Returns
Please note that the cost of returning items is the responsibility of the customer,
unless the return is due to a defective or incorrect product.