Data protection rules

Privacy Policy

Last updated: 6 August 2025

Welcome to Evelyn Vancouver. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (evelynvancouver.com) or make a purchase.

We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

When you visit Evelyn Vancouver, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also gather details about the pages or products you view, referral sources, and how you interact with our website.
We refer to this as “Device Information.”

We collect this information using technologies such as:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you make a purchase, we collect order information such as:

  • Name

  • Billing and shipping address

  • Payment details (securely processed)

  • Contact information (email and phone number)

This information is required to process and deliver your order, communicate with you, and prevent fraud.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver orders

  • Communicate with you about your order or account

  • Detect and prevent fraudulent or suspicious transactions

  • Improve our website and overall shopping experience

  • Send marketing communications or promotional offers (only if you have opted in)

3. Marketing Emails and Newsletters

If you sign up for our newsletter or promotional emails, you agree to receive updates, offers, and product information from Evelyn Vancouver.
You can unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us at support@evelynvancouver.com.

Your consent is voluntary, and you may withdraw it at any time without affecting your purchases or customer service.

4. Sharing Your Information

We may share your personal information with trusted third parties to help us operate our business and provide services:

  • Shopify – our e-commerce platform provider

  • Payment processors (e.g., Stripe, PayPal) – for payment and fraud prevention

  • Google Analytics – for understanding website traffic and performance

  • Shipping partners – for order delivery

We may also disclose your information if required by law, court order, or government request, or to protect our rights and operations.

5. Your Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent for marketing communications

  • Ask about how your personal information is used or shared

To exercise any of these rights, please contact us at support@evelynvancouver.com.

6. Data Retention

We retain your order and account information as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., for accounting and tax purposes).

You may request deletion of your personal information at any time by contacting us.

7. International Operations

Although Evelyn Vancouver primarily serves customers in Canada, some of our systems and service providers (including Shopify) may process data outside of Canada. In all cases, we ensure that appropriate safeguards and data protection standards are in place.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The “Last updated” date at the top of this page will always show the latest version.

9. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us at:

Email: support@evelynvancouver.com
Mailing address:
Evelyn Vancouver
(Operated by REACHPOINT LTD, UK-registered company operating in Canada)
Vancouver, British Columbia, Canada